Le Pois – Shipping Policy

Effective Date: [Insert Date]

At Le Pois, we’re committed to delivering your products quickly, safely, and efficiently. Please review our shipping policy below.

1. Processing Time

• Orders are typically processed within 1–3 business days after payment confirmation.

• Orders placed on weekends or holidays will be processed on the next business day.

2. Shipping Methods & Rates

• We offer standard and express shipping options at checkout.

• Shipping rates are calculated based on location, delivery speed, and order size.

• Free shipping may be available on qualifying orders (as displayed on promotions or offers).

3. Estimated Delivery Times

• Domestic Orders: 3–7 business days (standard), 1–3 business days (express).

• International Orders: 7–15 business days depending on region and customs clearance.
  Delivery times are estimates and may vary due to factors beyond our control.

4. Order Tracking

• Once your order ships, you’ll receive a confirmation email with tracking information.

• Tracking updates may take 24–48 hours to appear.

5. Customs, Duties & Taxes (International Orders)

• International orders may be subject to customs fees, duties, or import taxes.

• These charges are the responsibility of the customer and vary by country.

6. Failed Deliveries & Incorrect Addresses

• Please ensure your shipping details are correct at checkout.

• We are not responsible for delays or failed deliveries due to incorrect addresses.

• If a package is returned to us, we will contact you to arrange reshipment (additional shipping fees may apply).

7. Damaged or Lost Packages

• If your order arrives damaged, contact us within 7 days with photos of the damage.

• For lost shipments, we will assist you in filing a claim with the carrier and arrange a replacement where applicable.

8. Contact Us

For questions or concerns about shipping, please contact:
📧 [Insert Customer Service Email]
📞 [Insert Phone Number]