Returns and Refunds

Le Pois – Returns & Refunds Policy

Effective Date: [Insert Date]

At Le Pois, your satisfaction is our priority. If for any reason you are not fully satisfied with your purchase, we’re here to help.

1. Eligibility for Returns

  • Products must be returned within 30 days of delivery.

  • Items must be unused, unopened, and in their original packaging.

  • For hygiene and safety reasons, opened or used products cannot be returned.

2. Non-Returnable Items

  • Gift cards, promotional items, and sample products are non-returnable.

  • Items purchased from unauthorized sellers or third-party marketplaces are not eligible for return.

3. Process for Returns

  1. Contact our customer support team at [Insert Email/Phone] with your order number.

  2. Our team will provide return instructions and, if applicable, a return shipping label.

  3. Pack the item securely in its original packaging and ship it back within the stated timeframe.

4. Refunds

  • Once we receive and inspect your returned item, we will notify you of approval or rejection.

  • Approved refunds will be processed to your original payment method within 7–10 business days.

  • Shipping costs are non-refundable unless the return is due to a defective or incorrect product.

5. Exchanges

  • At this time, we do not offer direct exchanges. If you need a different product, please return the original item (if eligible) and place a new order.

6. Damaged or Incorrect Items

  • If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery. We will arrange a replacement or a full refund at no extra cost.

7. Late or Missing Refunds

  • If you haven’t received a refund after 10 business days, first check your bank account again.

  • Then contact your credit card company or bank, as it may take additional time before your refund is officially posted.

  • If you’ve done all this and still have not received your refund, contact us at [Insert Email].

📧 Contact Us: For any return or refund inquiries, reach out to [Insert Customer Care Email/Phone].