Privacy policy
Privacy Policy
Effective Date: June 1, 2026
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Le Pois Inc. respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (www.lepois.com) or make a purchase through our Shopify or Amazon storefronts. Please read this policy carefully. By using our services, you agree to the practices described herein.
1. Who We Are
Le Pois Inc. is a Canadian skincare company incorporated and operating under the laws of Alberta, Canada. Our registered business address is 4085 2nd Ave S, Lethbridge, AB, T1J 1Z2. We are the organization responsible for the personal information we collect from you.
2. Information We Collect
2.1 Information You Provide Directly
When you create an account, place an order, subscribe to our newsletter, or contact our support team, we may collect:
Full name and contact information (email address, phone number, mailing address).
Payment information (processed securely through our payment processors; we do not store full credit card numbers).
Account credentials (username and password).
Order history and product preferences.
Communications you send us, including support inquiries and product feedback.
2.2 Information Collected Automatically
When you visit our website, we may automatically collect:
IP address and general geographic location.
Browser type, operating system, and device information.
Pages viewed, time spent on pages, and referring URLs.
Cookies and similar tracking technologies (see Section 7 for details).
3. How We Use Your Information
We use the information we collect for the following purposes:
· To process and fulfill your orders, including payment processing and shipping.
· To communicate with you about your orders, return requests, allergy feedback, and related quality assurance records.
· To send you marketing communications, newsletters, and promotional offers (where you have opted in).
· To personalize your shopping experience and provide product recommendations.
· To improve our website, products, and services through analytics and user feedback.
· To comply with applicable legal obligations under Canadian law.
· To detect and prevent fraudulent transactions and protect our customers.
4. Legal Basis for Processing (Canadian Law)
As an Alberta-based business, we collect and process your personal information primarily in accordance with Alberta’s Personal Information Protection Act (PIPA). Where personal information crosses provincial or international borders, including data flows related to our US and international customers, Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) also applies. Both laws are built on similar principles, including consent, purpose limitation, and data security. We rely on the following bases for processing:
· Your consent, where required (e.g., marketing emails). You may withdraw consent at any time.
· The necessity of processing to fulfil a contract with you (e.g., processing your order).
· Our legitimate business interests, where not overridden by your rights.
· Compliance with legal obligations.
5. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
· Payment processors (e.g., Shopify Payments, Stripe) to complete transactions securely.
· Shipping and logistics partners (e.g., Canada Post, UPS, FedEx) to fulfill and deliver your orders.
· Marketing platforms (e.g., Klaviyo, Mailchimp) to send communications you have opted in to.
· Amazon, where your purchase was made through our Amazon storefront, in accordance with Amazon’s data practices.
· Analytics providers to help us understand how our website is used.
· Legal and regulatory authorities, where required by law.
All third-party service providers are contractually required to protect your information and may only use it for the purposes for which it is shared.
6. Data Retention
We retain your personal information for as long as is necessary to fulfil the purposes outlined in this policy, or as required by law. Order records are typically retained for a minimum of six (6) years in compliance with Canada Revenue Agency (CRA) requirements and applicable Canadian tax regulations. You may request deletion of your account data any time; however, some information may be retained for legal compliance purposes.
7. Cookies & Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience, analyze site traffic, and support marketing efforts. Types of cookies we use include:
· Essential Cookies: Required for the website to function properly.
· Analytical Cookies: Help us understand how visitors interact with our site.
· Marketing Cookies: Used to deliver relevant advertisements and track campaign performance.
You can control cookie preferences through your browser settings or our cookie consent tool. Please note that disabling certain cookies may affect the functionality of our website.
8. Your Rights
Subject to applicable law, you have the right to:
· Access the personal information we hold about you.
· Correct inaccurate or incomplete personal information.
· Request the deletion of your personal information (subject to legal limitations).
· Withdraw consent for marketing communications at any time by clicking ‘Unsubscribe’ in any email or contacting us directly.
· Lodge a complaint with the Office of the Privacy Commissioner of Canada if you believe your rights have been violated.
To exercise any of the above rights, please contact us at contact@lepois.com with your full name, email address, and the nature of your request.
9. International Customers
Le Pois Inc. is based in Canada and processes data under Canadian privacy law. If you are accessing our website outside of Canada, please be aware that your information may be transferred to and processed in Canada, where privacy laws may differ from those in your jurisdiction. For details on the legal framework governing international data flows, see Section 4.
10. Children’s Privacy
Our website and products are not directed at children under the age of 13. We do not knowingly collect personal information from individuals under 13. If you believe a child has provided us with personal information, please contact us immediately.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The updated policy will be posted on our website with a revised Effective Date. We encourage you to review this page periodically.